Business Performance Improvement Case Study
Financial Services, Insurance


The Client
The insurance subsidiary of one of Canada's top 5 banks.

The Challenge
The business unit needed to evaluate the cost benefit of providing services to a subsidiary in the United States.

The Solution
The end result was a review and complete re-design of the business unit including activity analysis, organizational review, job evaluation and an organizational re-design.

The Benefits
The solution resulted in an improvement in transaction processing times, a reduction in costs and an improvement in employee satisfaction.

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